Privacy Policy

Your privacy matters to us at KineticoreLead

Last updated: January 15, 2025

Information We Collect

When you work with KineticoreLead, we collect information that helps us provide better change management and leadership development services. This happens in a few different ways, and we want to be completely transparent about what we gather and why.

Personal Information

Your name, email address, phone number, and business details when you contact us or register for our programs. We also collect your professional background information to better tailor our leadership development approach.

Program Participation Data

Progress tracking, assessment results, and feedback from your participation in our change management programs. This helps us understand what's working and where you might need additional support.

Website Usage Information

Technical information about how you interact with our website, including IP address, browser type, and pages visited. This helps us improve your online experience with our resources.

How We Use Your Information

Everything we collect serves a specific purpose in helping you develop stronger leadership capabilities and navigate organizational change more effectively. We're not in the business of collecting data just to have it — every piece of information plays a role in delivering better service.

We use your personal details to communicate with you about program schedules, send relevant resources, and provide updates about new opportunities that might interest you. Your program participation data helps us track your progress and customize our approach to match your learning style and professional goals.

Website usage information helps us understand which resources are most valuable to our community and identify areas where we can improve the online experience. Sometimes we notice patterns that help us create better content or reorganize information to make it easier to find.

Information Sharing and Disclosure

We don't sell or rent your personal information to anyone. That's a hard line for us. However, there are specific situations where we might need to share certain information, and we want you to understand exactly when and why this happens.

Service Providers: We work with trusted partners for payment processing, email communications, and program delivery platforms. These partners only access the specific information they need to provide their services.

Legal Requirements: If required by Canadian law or legal proceedings, we may need to disclose information. We'll always notify you when legally permitted to do so.

Business Transfers: In the unlikely event of a merger or acquisition, your information would transfer to the new entity under the same privacy protections.

Consent-Based Sharing: We might share success stories or testimonials with your explicit permission, but only after discussing exactly what would be shared and where.

Your Privacy Rights

Under Canadian privacy legislation, including PIPEDA, you have several important rights regarding your personal information. These aren't just legal requirements for us — they're fundamental principles we believe in.

Access: You can request a copy of all personal information we have about you. We'll provide this within 30 days of your request.
Correction: If any information we have is incorrect or outdated, let us know and we'll fix it promptly.
Deletion: You can ask us to delete your personal information, though we may need to retain some records for legal or business purposes.
Portability: You can request your data in a common, machine-readable format if you want to transfer it elsewhere.
Withdrawal of Consent: You can withdraw consent for certain data processing activities, though this might affect our ability to provide some services.
Complaint Rights: You can file a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your information.

Data Security Measures

Protecting your information isn't just about technology — though that's certainly important. It's about creating a culture of privacy awareness throughout our organization and making security considerations part of every decision we make.

Encryption: All data transmission uses SSL encryption, and sensitive stored data is encrypted using industry-standard protocols.

Access Controls: Only authorized team members can access personal information, and access is limited to what's necessary for their specific role.

Regular Audits: We conduct regular security assessments and update our practices based on evolving threats and best practices.

Staff Training: Our team receives ongoing training about privacy protection and data handling responsibilities.

Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on their purpose and legal requirements. Here's how we approach data lifecycle management:

Program participation records are typically retained for three years after program completion to support ongoing development opportunities and provide references if needed. Contact information is kept as long as you remain engaged with our services or until you request deletion.

Website usage data is generally retained for two years for analytics purposes. Financial records follow Canadian business record retention requirements. When information reaches the end of its retention period, we securely delete it using methods that make recovery impossible.

Legal Compliance Framework

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We also follow industry best practices for professional development organizations.

For clients in other jurisdictions, we respect applicable privacy laws including GDPR for European participants and various state privacy laws for US-based clients. Our practices are designed to meet or exceed the highest standards regardless of where you're located.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people interact with our content. Most of these are functional cookies that remember your preferences or analytical cookies that help us improve our resources.

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use tracking cookies for advertising purposes, and we don't share cookie data with advertising networks.

Changes to This Policy

Privacy practices evolve, and we may need to update this policy from time to time. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.

Minor updates — like clarifying existing practices or updating contact information — might not trigger individual notifications, but we'll always maintain a record of changes and their effective dates.

Privacy Questions and Concerns

If you have questions about this privacy policy or want to exercise any of your privacy rights, we're here to help. You can reach our privacy team at:

Email: contact@kineticorelead.com
Phone: +1 (613) 823-4700
Mail: 1478 Emerald Dr, Kamloops, BC V2E 2E3, Canada

We'll respond to privacy inquiries within five business days and work with you to resolve any concerns promptly.